Quick, efficient, and courteous.
The customer service is outstanding and they truly have the best body shop in town (trust me I know, I grew up in collision repair). I wouldn't take my vehicle anywhere else.
Our salesman was a delight! Very pleasant experience, he was able to answer all our questions without sugar coating things or just trying to make a sale.
I went in to get my car checked out. I would not start that morning and once I finally got it running I brought it in. I waited for over a hour just for the woman to come back and plainly tell me I needed I new battery. She told me it was $165 and I told her I’d have my mother come back and get the battery for me because I didn’t have the money on me as I thought our “extended warranty” covered batteries but apparently it does not. She caught an attitude with me because I did not want to purchase a battery at that moment and told me that if I took the car once I turned it off I wouldn’t be able to get it back on. So at the end of my work day I had someone jump my car and I noticed immediately that the battery was corroded, a fact the woman who look at my car did not tell me. This was something easily identifiable but took Toyota over an hour to diagnose, I had the professionals at AAA come and took/replacey battery and they told me my battery has horribly morphed and it was a good thing I got it replaced when I did because it has began to buckle. Again something Toyota did not tell me.Edit: A representative for Yokem contacted me about this situation above and I’m very please that they addressed it!
Good and prompt service.
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